Frequently Asked Questions

Q. When is the check-in/check-out time?
A. The check-in is from 15:00 and the check-out is until 10:00.
We will accept your baggage and car beforehand if needed. Also, dinner will be served usually from 18:00 so please arrive before.
Q. Is the hotel far from the station? How do we get there?
A. It is 8minutes walk from JR Kinosaki Onsen station. It takes about 8 minutes on foot from JR Kinosaki Onsen Station.
Free shuttle bus operated by Kinosaki Onsen Ryokan Association is available from the station when each limited express train arrives. (Between 3PM and 6PM only).
Q.Is there a parking area?
A. Yes we have. Our staff will guide you so please come to the front. Call us anytime if you need help finding our hotel.
Q. What time does the public hot spring in the town close?
A. They close at 23:00 but please be there by 22:40. It opens from 7:00 in the morning. (Some hot springs cannot be used from 14:00)
*Tickets for public hot springs in town cannot be used before check-in and after check-out.